I purchased an Aquachef fish feeder from FishTown USA in NY yesterday (5/10/11). When I put the feeder to work the motor was working and everything was doing fine. I set the feeding time a couple minutes ahead of the current time and waited for it to dispense on time. Nothing happened however. I thought it was normal so i set the feeding times for 6:30 am and 6:30 pm. Today I waited for 6:30 am and nothing happened,I tried setting the time a couple minutes ahead AGAIN but nothing happened AGAIN. I'm wondering if i can get a new fish feeder that actually dispenses on times Please notify me if I am able to retrieve a new feeder. The problem is i threw my receipt out because after i clicked the automatic button i thought nothing was wrong (because it dispensed normally.) So all i have now are the instructions and the fish feeder itself (i also threw the box away because i didn't thing a box would do me any good.) I don't know if i can get a new fish feeder without the receipt but all i can say is that the fish feeder was purchased on 5/10/11 at FishTown USA in NY.
Thank you for contacting Current-USA, Inc. and purchasing our AquaChef Fish Feeder.
It is likely your simply missing a step in the programming instructions:
Please be sure to complete ALL of step #2 on page 4. A very common step hobbyists leave out of the programming schedule - at each timer interval you must also program the feeder to how much you want to feed. The feeder hopper can rotate once or twice - but it must be programmed by you. If you skip this step, the feed hopper will not rotate during your programmed interval.