Please review the following troubleshooting tips:
1. Ensure the LOCK mode on your remote is not ON. If your using the LOOP Remote with lighting control, press the pink LOCK key at the bottom. The LOCK icon should not be displayed on the screen (should be off.) If using a Wave Pump remote, ensure LCK is not illuminated on the LED display screen.
2. Ensure you have a clear path to the IR receiver. The IR receiver is located on the LOOP Controller display, or via the IR sensor cable included with your product. If using the cable, ensure its plugged into the correct microUSB port and receiving signals.
3. If the lock feature is not turned on and the controller is not receiving signals from the remote - replace the battery in the remote with a new one.